
Apple in the military matrix
So, today I was in a meeting with some account executives from Apple.
Before I go any further with this post, I will admit up front and personal that I am a huge fan of Apple products. I’m writing this blog from my Macbook right now, and every key stroke rocks. There, I got the fanboy part out of the way so now I can tell you what happened.
Working in public affairs for a signal command I have had the pleasure of meeting with Apple folks on a couple of occasions. Our IT guys know I’m interested in Apple and always give me an invite when Apple is in town.
The bottom line for the visit was to probe our computer gurus on how we could get some Macs put on our military network here in Europe. While the military has purchased Macs for offline work, like the stuff I do in public affairs with photo, video and graphic editing, the topic of introducing Macs on the military’s Global Information Grid has always is a very hard sell. Most military IT folks are 98.999999% involved with the Windows platform and all its intricacies that the thought of bringing on a completely new platform like Apple is frankly hairsplitting for them.
As a public affairs guy in a room full of IT folks, I am just the customer or benefactor. As much as I or anyone else in our command would love to have a shiny iMac sitting on our desks, it is the IT guys that are ultimately responsible for the maintenance, troubleshooting, accreditation, security, and burden of supporting a new kid on the network block.
Some of the main points that the execs brought up were that introducing Apple on the military networks will provide a diversity of systems that lends to greater network security in case of a virus or the like. Macs are widely known to be less “hackable” but the argument is always because there are so few on the “waves” to be hacked compared to the lionshare that Microsoft currently enjoys. Another point they made was that the sheer ease of use, enjoyment and beautiful interface of a Mac will boost morale among servicemembers during the work day compared to a PC. I can personally say, “amen” to that, but I digress.
Both of these points were soon lost among our IT crowd when several key issues were brought up. The first major isssue is dealing with our Outlook .pst files that store all of our precious gold-like emails. From what I gathered, there is no native solution on a Mac that can read a .pst file. A third-party paid application must be used to make .pst file jive with a Mac. Then you throw in the next issue that deals with syncing the slew of Blackberries that so many of us in our unit use to a Mac, and when you couple that with the Outlook .pst issue then you’ve got, well…issues.
Another hot topic was the support and training for the Apple OS (Operating System). The execs had a few solutions to get some our IT guys trained on the OS, but I feel like they didn’t have a structured, deliberate and well-thought out plan that the military demands of its endeavors. The IT guys did not seem thrilled with the prospect of having to learn a new OS when they are gainfully employed with Windows. A fantastic suggestion from one of our technicians is to have the military’s IT schoolhouse in Fort Gordon, Ga. train Soldiers on the Mac OS alongside learning the Windows OS. That way, when and if Macs do start coming on our network playground, the IT Soldiers fresh out of Advanced Individual Training (AIT) will have a working knowledge of how to support their customers who are using Macs. I think a “pony up” move for Apple would be to pay for some of the training. This would definitely show that they are serious about supporting their cause.
The cost issue was also brought up. Many in the room felt that Macs are simply too expensive for our unit to get the most bang for our buck. I do think here the Apple execs did a good job of explaining that while it is true the hardware does cost a little more on initial purchase, the customer will save money in the long run on what they called, “total cost of ownership.” This means that their view that Macs are more stable and less prone to software and hardware malfunction means the maintenance costs will be a drastically lowered.
There were a few other topics, but I pretty much covered the deal-breaker issues of the conversation. The execs were very friendly, straightforward and did not try to pull the wool over our eyes about anything. They simply said that they want Apple to be usable option for military computing, nothing more, nothing less. Now here’s my two cents on Apple in the military.
I relate it to the M16 rifle. The military has been testing new weapons to augment or replace the M16 for several years. It still hasn’t happened. You would imagine that it would not be difficult to find or create a rifle that could out-fire and out-class the age-old M16. A rifle has very few parts and even less moving parts: a stock, a bolt, a charger, a magazine, rounds: fire.
Now compare that scenario with trying to bring on a new computer system onto the military network. I imagine though that once a new rifle is procured that the takeover will happen quite swiftly. But with Apple, it will a very slow, very complicated process that will take a lot of top brass urging to get it going.
In closing, even I as a furvent supporter of Apple products in my private life have a hard time dealing with the following question:
What heavyweight IT solutions can Apple bring to the military table that can’t already be provided by a Windows computer?
The cool factor is not lost on anybody, especially not me, and the diversity of systems is compelling, but if I step outside myself and look at day-to-day military operations, having a Mac at my desk won’t do much more that put a huge smile on my face. But I like to smile.
To me, the success of Apple in the military will probably not come from the possible solutions that a Mac can bring. The success will come from something or somethings a little smaller and little more “mobile.”
Yes, it starts with an “i”.